Introduction
At RGL Safety & Resilience, we are committed to safeguarding the privacy and confidentiality of the personal information entrusted to us by our clients, website visitors, and other stakeholders.
This Privacy Policy outlines how we collect, use, disclose, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR). It applies to data collected through our website and during the course of conducting business.
Our website is not intended for children, and we do not knowingly collect data relating to children.
Our Contact Details
- Company Name: Robert Lankford T/A RGL Safety & Resilience
- Address: 17 Beechwood Way, Dibden Purlieu, Southampton, Hampshire, SO45 5WQ
- Phone: 023 81 600 650
- Email: [email protected]
- Responsible Person: Robert Lankford ([email protected])
The Personal Data We Collect
We may collect and process the following personal data:
1. Website Visitors
- Personal identifiers (e.g., name, email, phone number via contact forms).
- Technical data (e.g., IP addresses, browser type, cookies).
2. Clients and Customers
- Personal identifiers (e.g., name, contact details).
- Booking information (e.g., course registration details).
- Payment information (redacted or restricted for security).
We do not collect special categories of personal data, such as health, ethnicity, or criminal records, unless required for specific services (e.g., health and safety assessments).
How We Collect Personal Data
Direct Interactions
- Completing forms on our website (e.g., course bookings, contact forms, first aid needs assessments).
- Email, phone, or in-person interactions during service delivery.
Automated Technologies
- Cookies and tracking technologies (see Cookies).
Third-Party Sources
- Online booking systems (e.g., Amelia) and payment platforms (e.g., Stripe).
How We Use Your Personal Data
We process your personal data for the following purposes:
Website Visitors
- To respond to inquiries and provide requested information.
- To improve website functionality and user experience.
- For security and fraud prevention.
Clients and Customers
- To deliver training and services, including issuing certifications.
- To maintain records for contracted health, safety, emergency planning, and business continuity services.
- For legal and regulatory compliance.
Legal Bases for Processing
- Performance of a Contract: Processing required to deliver services.
- Legitimate Interests: Enhancing service delivery while protecting individual rights.
- Consent: For marketing communications (withdrawable at any time).
- Legal Obligations: Compliance with applicable laws.
Who We Share Your Personal Data With
We may share data with the following:
- Qualsafe Awards: For first aid course certification (Privacy Policy).
- Payment Providers: Stripe for secure transactions.
- Service Partners: As necessary to deliver contracted services.
We do not allow third parties to use your personal data for their own purposes and ensure compliance with UK GDPR through contractual agreements.
Cookies and Website Usage
We use cookies to:
- Ensure website functionality.
- Improve user experience and analyse traffic patterns.
Cookies may include:
- Necessary Cookies: Essential for the website to function properly.
- Analytics Cookies: Help us understand how visitors use our site.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality. For further details, please see our Cookie Policy.
Data Security
We implement robust security measures to prevent unauthorised access, alteration, or loss of personal data. These include:
- Restricted access to personal data.
- Encryption and secure storage of electronic data.
- Procedures to handle data breaches, with notifications to affected individuals and the ICO where required.
Data Retention
We retain personal data for as long as necessary to:
- Fulfil the purposes for which it was collected.
- Comply with legal, accounting, or regulatory requirements.
Data is securely deleted or anonymised after the retention period.
Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restriction: Request limited processing of your data.
- Objection: Object to data processing in certain circumstances.
- Portability: Request transfer of your data to another organisation.
To exercise these rights, contact us at [email protected]. We respond within one month unless requests are complex.
International Data Transfers
We do not transfer personal data outside the UK.
How to Complain
If you have concerns about our use of your personal data, contact us:
- Email: [email protected]
- Phone: 023 81 600 650
You can also contact the ICO:
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Phone: 0303 123 1113
- Website: ICO Contact Form
Updates to this Policy
This Privacy Policy is reviewed annually or as needed. The current version is effective from 16 November 2024.